FREQUENTLY ASKED QUESTIONS

We Sell Janitorial & Office Supplies too

We do sell janitorial and office supplies!   With 10,000’s of products available, we are loading products onto our website as interest is shown.  For Janitorial or Office Supplies that are not already loaded on website, Go to BIGGESTBOOK.COM to create a list. 

BIGGESTBOOK.COM is a tool for easily creating list for quoting purposes ONLY. 

*Pricing listed is manufacturer’s suggested price – your price will be considerably less than the manufacturers suggested price listed!   

AGAIN – PLEASE IGNOR THE PRICING YOU SEE ON BIGGESTBOOK.COM!  

Once list is completed,  go to the MY LIST box – click email.  Send your list to us at: customerservice@gcboxsupply.com with your email and your list will be email back to you with correct pricing.   *BIGGESTBOOK.COM IS NOT A ORDER PAD! THERE IS NO OBLIGATION TO PURCHASE. 

 

 

Delivery out of DFW Texas Area?

Our truck delivers within 75 miles of our Dallas warehouse for all stocked warehoused products. All orders shipping outside of Dallas-Fort Worth Metro Plex, Denton and Collin Counties will be responsible for Freight Charges through common courier or UPS.   Be aware our website pricing is based on the Dallas Texas Market.  Shipping to other States pricing will be confirmed with you before your payment is made or order is shipped.  

We DO NOT ship International.

*Please note that shipping charges out of Dallas -Fort Worth/Denton Texas area can be expensive.  Under no circumstances does G & C Box Supply pay shipping charges out of DFW/Denton area or when common carrier must be used.  

You may use your preferred freight courier account # for shipments, Just advise your Courier Name / Account # and in most cases,  we can take care of getting your order picked up and delivered.  

All “out of area” orders require credit card payment before order is shipped.

Local Dallas-Fort Worth / Denton : Free Delivery on our Truck to your location up to 75 miles from our warehouse with a minimum order requirement $399.  Otherwise less than $399 – flat $20 delivery charge.  *No Delivery Charge options are available for pickup at our fulfillment warehouse located in Dallas, TX.

Pricing

Our pricing place value is 3 digits after decimal point versus 2 numbers to the right of decimal point.  This allows us to be accurate with our price offering.  The total on your invoice will be rounded down or up to the nearest cent and will reflect 2 numbers after decimal point for payment. Please do not hesitate to reach out to us with questions or concerns on this matter.

Pricing on our website is based on the Dallas, TX market.  Out of Dallas, TX Orders will ship out of our closest warehouse to your location and pricing may vary.  Out of state orders may need to ship by common courier.  Under no circumstances does G & C Box Supply absorb shipping charges.  All pricing will be confirmed and accepted by you before your order is processed.

PRICE INCREASES:   As a Master Distributor, G & C Box Supply is consistently working with our manufacturing partners to provide the best pricing possible.  Price increases are never fun but when NATIONWIDE increases are sent down through manufacturing, as with all distributors, unfortunately we must pass the increases on.   Customers of G&C Box Supply will be notified before price increases go into effect or your prior pricing will be honor on the placed order.


*As with any price changes on our website, if changes or corrections are made, they are visible immediately.  GCBS stands behind our Website pricing and its integrity.  What ever pricing is listed at the time of your order with be honored regardless.  Again, Established Customers of G&C Box Supply will be notified prior of any price changes or your current pricing will be honor at the time of order.

How to place an order?

EMAIL : customerservice@gcboxsupply.com – PHONE: 469-831-5192 – FAX: 469-533-1722 or on this Website.  Whichever method you preferred there is NO obligation.  All orders will be confirmed and approved by you before your order is processed for delivery.

ORDERING ON WEBSITE – WHAT TO EXPECT:

Send Order — you will receive confirmation we have received your order — you will be contacted by us to confirm your order before we process.  If in agreement, you will receive an Invoice where you can utilize the “Pay Invoice” link.  Once we receive confirmation your payment has posted,  your order will be processed and advised on delivery ETA.

Net 30 Terms ? Credit Application and Texas Resale Certificate

GCBS Credit Application

Texas Resale Certificate

If you are interested in getting set up with payment terms, download the link above for our CREDIT APPLICATION and TEXAS RESALE CERTIFICATE. Simply Email Completed Forms to customerservice@gcboxsupply.com or fax to 469-533-1722.  We will get back with you as soon as your account is set up. Only Dallas-Forth Worth / Denton areas will be considered for payment terms.

( Note: All invoices will be charges Tax unless we have our Texas Resale Certificate form on file for your company outlining which products are tax exempted).

Shipping / MISC Charges?

Due to rising freight cost,  the minimum order for FREE DELIVERY will be $399 from our Dallas Warehouse.  Orders less than $399 will be invoiced $20 flat delivery fee.  Option to pickup at our Dallas, TX warehouse may be available. 

FREE delivery:  Custom Corrugated to Dallas-Fort Worth Metro Plex / Denton deliveries.   Other special order products, shipping charges may apply.                                                                

All orders outside of Dallas-Fort-worth Metroplex :  Customer is responsible for all shipping charges.  Your order will ship common carrier, UPS, FED-X.  You may use your own freight company with provided carrier name & your account number.  


You will be contacted for approval with ALL charges including any freight on your order before your order is processed.   

What type of payments do you accept?

All payments are required before order is processed for delivery,  unless your company is on file with NET 30 Terms.  Once order is placed you will receive a email confirmation followed by a call from us confirming your order. With YOUR approval, an invoice will be emailed to you where you can utilize our secure, fast and easy  “PAY NOW” option. We accept all major credit cards, pay pal or bank drafts.  All credit card payments are processed through Quick Books Merchant Services and GCBS does not require having your credit card information on file. Once payment is processed your order will be processed for delivery.

To get set up for NET 30 Payment Terms, Please visit our Customer Service tab from the home page. Our Credit Application and Texas Resale Certificate link is located under “Payments and Shipping.”  Email the completed forms to us at customerservice@gcboxsupply.com or by fax at 469-533-1722.  Texas companies or Companies doing business out of Texas will be charged tax on all invoices unless we have our Texas Resale Certificate form on file for your company outlining products that are tax exempted.

*Net 30 terms are not available for businesses outside the Dallas-Fort Worth / Denton area.


GCBS Customer BONUS – Good Paying Customers with NET 30 terms:  Payments postmarked within 14 days of delivery/invoice date,  may take an additional 1% off the cost of delivered products.  The acceptable payment option will be noted on your invoice.  This does not apply to credit card payment order due to G & C Box Supply absorbs the credit card fees associated.

Other pricing bonuses may be available and are handled on One to One basics.

When will I be invoiced for my order?

Customers that are set up with NET 30 terms will receive an invoice by email once your product has delivered with a due date scheduled 30 days from that delivery date.

Credit Card Orders:  After you confirm for us to proceed with your order, you will receive an invoice where you will be able to utilize our PAY NOW option.  We accept all major credit cards and payments are processed through Secured Quick Books Merchant Service. With this payment method, G&C Box Supply will not have access to you credit card information or retain on file for future orders.

Once credit card payment has posted,  your order will be scheduled for delivery or if you prefer, a pickup number will be provided for you to pick up from our Dallas, TX fulfillment warehouse.

*Please note, to offer the best pricing per item, most pricing is extended 3 places past decimals. Your Invoice will be rounded down or up to the nearest cent and will reflect 2 decimals.

Do you sell to individuals or just companies?

Our primary customer base are Companies of all sizes located in Denton, Dallas,  Fort Worth and the surrounding Metroplex areas.  Most often, our packaging is supplied to companies that ships product out of their warehouse or retail stores on daily bases. Our product lines includes all packaging supplies, janitorial, material handling and office supplies.  *We can deliver to individuals with small orders with a  delivery charge of $20 in most cases. Many of our products are packaged in quantities that can not be broken (example: bundle of boxes) and will require the minimum packaging to be purchased.

Local FREE delivery with minimum orders of $399 within 75 miles of our Dallas warehouse.

Please call with any questions or additional information.  469-831-5192.

 

What are your purchase requirements & minimums?

There is NOT a minimum order requirement.  Orders less than $399 have a flat $20 delivery charge.

Product minimum requirements are noted on order screen.    (*example:  boxes bundled in 25, quantity order screen increases in increments of 25).   Most other products are in increment of 1, roll, case, bundle, etc….    Some Corner boards and Machine Stretch Wraps can only be ordered in Pallets Quantities and those options are also noted on the ordering product screen.

Can you do custom runs?

Yes ! We are very competitive on custom corrugated , printed forms, printed envelopes, printed tape or specialty bags.  Pricing varies based on quantity.

Call me at 469-831-5192 or Email me at customerservice@gcboxsupply.com and I will provide you with a quote.  ANY Stock Box with high quantities may also quality and benefit for a run & ship.  Average Lead Time for Custom  is 7-10 Work Days with Free Delivery on all Custom Orders in the Dallas Fort Worth Metro-Plex.

Please call for a quote on any custom needs!   Just ask !  We LOVE running custom products and we will work to get you the best pricing possible!

 

 

Do you have free shipping?

We do offer FREE Local Shipping up to 75 miles from our Dallas Texas Warehouses on all stocked products with $399 minimum order.
Less than $399, Flat $20 Delivery Fee for Dallas / Fort Worth Metro-plex.

Other Warehouse – FREE delivery with minimum order $599 within 75 miles.                                                                                                                                               *Our Web Pricing is based on Texas Market and pricing may vary from state to state.
Locations: 
Illinois Warehouse
Elgin, IL 60120 
Pennsylvania Warehouse
Hazle Township, PA 18202

You will be contacted for approval with ALL charges including any freight on your order before order is processed.  

 

 

Do you have any discounts?

Besides our online discount quantity pricing tiers (pallet quantities best bang for the buck), we also offer “Great Customer Bonus Savings”:

GCBS :  Good Paying Customers on NET Terms :  1% 14 Net 30

  • Postmarked payments within 14 days of delivery may take an additional 1% discount off the cost of delivered products.  The acceptable payment will be noted on your invoice.  (This is not offered on credit card payments accounts due to G & C Box Supply absorbs the credit card processing fee that averages 3-1/2%- 4%). 

Note: 

  • More Discounts are available and are handled on One to One basics.
  • Corrugated Boxes, minimum of 3000 SF qualify for Make & Ship with additional discounts.  1 week average lead time. 

 

 

How long will it take to get my items?

In most cases, your local order will deliver NEXT DAY on all stock products.   You will be notified with confirmation of delivery date.

Out of State orders shipping carrier require additional time.  We will advise delivery estimate date and tracking number.

 

Where will my items ship from?

Our fully stocked warehouse is located in Dallas, Texas.  FREE Delivery within 75 miles of our warehouse with $399 minimum order.  Less than $399 is $20 flat delivery charge.   All other Products or Locations outside these guidelines are subject to shipping charges.

FREE Delivery on Custom Corrugated dropped shipped from our manufacturer in Dallas-Fort Worth / Denton area.

All charges on your order will be approved by YOU before order is processed for delivery.

Hours of operation?

Our main office and call center is open M-F, 8-5 Central Standard time.  Orders received by 4:00 P.M. will be scheduled for Next Day Delivery.

How do I return an item?

We must be notified within 24 hours of delivery on any discrepancies on your order for a return to be considered.   Restocking fees may apply on returns.   If picking up at our warehouse,  your order is expected to be verified before leaving to your satisfaction.

Call our Staff at 469-831-5192 for any return request.

CALL THE CUSTOMER SUPPORT

469-831-5192