FREQUENTLY ASKED QUESTIONS

We Sell Janitorial & Office Supplies too

We do sell janitorial and office supplies!   With 10,000’s of products available, we are loading products onto our website as interest is shown.  For Janitorial or Office Supplies that are not already loaded on website, Go to BIGGESTBOOK.COM to create a list or view products that are available. 

http://www.biggestbook.com/

BIGGESTBOOK.COM is a tool for easily creating a list  – NOT for quoting purposes.  

*The pricing listed on BiggestBook is the manufacturer’s suggested price – your price will be considerably less than the manufacturers suggested price!    (20 – 35% less) 

After list is completed,  go to the MY LIST box – click email.  Email your list to us at: customerservice@gcboxsupply.com. We will email back to your correct pricing.   *BIGGESTBOOK.COM IS NOT A ORDER PAD! THERE IS NO OBLIGATION TO PURCHASE. 

AGAIN – PLEASE IGNOR THE PRICING YOU SEE ON BIGGESTBOOK.COM!  

 

 

Delivery out of DFW Texas Area?

We ship US Nationwide, excluding Alaska and Hawaii.

We have 4 distribution warehouses in the United States.  Dallas,  Georgia,  Pennsylvania and Illinois.   Your order will ship out of the closest location.

Customer Pick Up is available at no charge and no minimum order requirement at any of our warehouses.

Orders outside of DFW Metro-plex may have additional Freight Charges based on product.  

****  Be aware our website pricing is based on the Texas Market. Other areas the pricing may vary.

We will confirm pricing to you for approve before invoice and payment is requested.  Afterwards your order will ship once we are notified payment has posted. 

Note:  We DO NOT ship International.  We knowledge and understand we are not always competitive on the West Coast unless item has been marked Free Shipping.  This is due to freight and the competitive nature of our business.  But feel free to enter your order. We are happy to provide pricing for you to compare before you decide to purchase.

*Please note that shipping charges out of Dallas -Fort Worth/Denton Texas area can be expensive.  After freight is calculated, Under no circumstances does G & C Box Supply pay any additional shipping charges when carrier shipment is needed.   Any additional charges will be provided before payment is requested.  

You may use your preferred freight courier account # for shipments, Just advise your Courier Name / Account # and in most cases,  we can take care of getting your order picked up and delivered.  

Credit card / bank draft payment is required before your order is shipped unless NET Terms have been established.

Pricing

Our pricing has been rounded down to 2 digits after decimal point for ultimate savings.

10% OFF – Customer Pick up from any of our warehouses.  No minimum requirement.

10% OFF – $750.00 Orders

Pricing on our website is based on the Dallas, TX market unless item is noted FREE Shipping.  If not in the Dallas area,  Orders will ship out of our closest warehouse to your location and pricing may vary.  Out of state orders may need to ship by common courier.  Under no circumstances does G & C Box Supply absorb any additional shipping charges.  All pricing will be confirmed and accepted by you before your order is processed.

 

*As with any price changes on our website, if changes or corrections are made, they are visible immediately.  GCBS stands behind our Website pricing and its integrity.  What ever pricing is listed at the time of your order with be honored regardless.  

SOME PRODUCTS MAY HAVE ADDITIONAL SHIPPING COST.

 

How to place an order and pay?

ORDERING ON WEBSITE – WHAT TO EXPECT:

Send Order — you will receive confirmation we have received your order — you will be contacted by email to confirm your order and shipping cost before we process.  If in agreement, you will receive an Invoice through Quick Books where you can utilize the “Pay Invoice” link.  Once we receive confirmation your payment has posted,  your order will be processed and advised on delivery ETA.

you may also,

EMAIL : customerservice@gcboxsupply.com – PHONE: 469-831-5192 – FAX: 469-533-1722 or on this Website.  Whichever method you preferred there is NO obligation.  All orders will be confirmed and approved by you before your order is processed for delivery.

 

Net 30 Terms ? Credit Application and Texas Resale Certificate

GCBS Credit Application

Texas Resale Certificate

Net 30 terms are available to companies located in the Dallas Fort worth Metro-Plex.  If you are interested in getting set up with payment terms, download the link above for our CREDIT APPLICATION and TEXAS RESALE CERTIFICATE. Simply Email Completed Forms to customerservice@gcboxsupply.com or fax to 469-533-1722.  We will get back with you as soon as your account is set up. Only Dallas-Forth Worth / Denton areas will be considered for payment terms.

( Note: All invoices will be charges Tax unless we have our Texas Resale Certificate form on file for your company outlining which products are tax exempted).

Shipping / MISC Charges?

Some Products my be excluded out of the DFW Area.

10% OFF Customer Pick Up

$500.00 – FREE DELIVERY  

$10% OFF $750.00

All orders outside of Dallas-Fort-worth Metroplex  are subjected to additional Freight Charges depending on the product shipped. Customer is responsible for any additional shipping charges. Your order will ship out of our closest warehouse to your location by common carrier, UPS, FED-X, Freight line.   You may use your own freight company with provided carrier name & your account number.  


You will be contacted for approval with ALL charges including any freight on your order before your order is processed.   

What type of payments do you accept?

We accept Visa, Mastercard, American Express and Discover.  Also have an option of ACH Bank Draft.

All payments are required before order is processed for delivery,  unless your company is on file with NET 30 Terms.  Once order is placed you will receive a email confirmation followed by a call from us confirming your order. With YOUR approval, an invoice will be emailed to you where you can utilize our secure, fast and easy  “PAY NOW” option. We accept all major credit cards,  or bank drafts.  All credit card payments are processed through Quick Books Merchant Services and GCBS does not require having your credit card information on file. Once payment has posted,  your order will be schedule for delivery.

Dallas / Fort Worth companies that desire NET 30 Payment Terms, Please visit our Customer Service tab from the home page. Our Credit Application and Texas Resale Certificate link is located under “Payments and Shipping.”  Email the completed forms to us at customerservice@gcboxsupply.com or by fax at 469-533-1722.  Texas companies or Companies doing business out of Texas will be charged tax on all invoices unless we have our Texas Resale Certificate form on file for your company outlining products that are tax exempted.

*Net 30 terms are not available for businesses outside the Dallas-Fort Worth / Denton area.


GCBS Customer BONUS – Good Paying Customers with NET 30 terms:  Payments postmarked within 14 days of delivery/invoice date,  may take an additional 1% off the cost of delivered products.  The acceptable payment option will be noted on your invoice.  This does not apply to credit card or Bank Draft payment orders due to G & C Box Supply absorbs the fees associated.

Other pricing bonuses may be available and are handled on One to One basics.

When will I be invoiced for my order?

Credit Card or ACH Bank payments are required before your order ships.   Net Term customers will be invoiced after order is delivered.

Electronic Payments :  Once order has been received,   you will receive confirmation through email that we have received your order — you will be contacted by us to confirm your order before we process.  If in agreement, you will receive an Invoice through Quick Books where you can utilize the “Pay and View Invoice” link.  Once we receive confirmation your payment has posted,  your order will be processed and advised on delivery ETA.

If you would rather send order in another way,

EMAIL : customerservice@gcboxsupply.com – PHONE: 469-831-5192 – FAX: 469-533-1722 or on this Website.

Whichever method you preferred there is NO obligation.  All orders will be confirmed and approved by you before your order is processed for delivery.

 

 

Do you sell to individuals or just companies?

We sell to companies and individuals of all sizes.  No minimum ordering requirement.  Product must be ordered in increments noted on product screen.

Our product lines includes all packaging supplies, janitorial, material handling and office supplies.

Please call with any questions or additional information.  469-831-5192.

 

What are your purchase requirements & minimums?

There is NOT a minimum order requirement.  Free Local Delivery for the Texas DFW area.  Orders shipping from one of our other 4 warehouse Nationwide wide will be responsible for shipping cost.  Free Shipping with the other warehouses at $1200.00 minimum order.  Order total including all charges will be confirmed and approved by you before you are invoiced and payment is requested.

Product minimum requirements are noted on order screen.    (*example:  boxes bundled in 25) Most other products are in increment of 1, roll, case, bundle, etc….    Some Corner boards and Machine Stretch Wraps can only be ordered in Pallets Quantities and those options are also noted on the ordering product screen.

Can you do custom runs?

Yes ! We are very competitive on custom corrugated , printed forms, printed envelopes, printed tape or specialty bags.  Pricing varies based on quantity.

Call me at 469-831-5192 or Email me at customerservice@gcboxsupply.com and I will provide you with a quote.  ANY Stock Box with high quantities may also quality and benefit for a run & ship.  Average Lead Time for Custom  is 7-10 Work Days with Local Free Delivery BUT  right now there is a Nationwide Raw Material shortage and lead times are extended for all Custom Orders.

Please call for a quote on any custom needs!   Just ask !  We LOVE running custom products and we will work to get you the best pricing possible!

 

 

Do you have free shipping?

Additional Incentives:

10% off – Customer Pickup at any of our warehouses – no minimum & no charge

10% off – $750.00 orders

*Our Web Pricing is based on Texas Market and pricing may vary from state to state.

 

Other Locations: 

Atlanta Warehouse
Forest Park,GA 30297
Illinois Warehouse
Elgin, IL 60120 
Pennsylvania Warehouse
Hazle Township, PA 18202

You will be contacted for approval with ALL charges including any freight on your order before order is processed.  

 

 

Do you have any discounts?

Dallas – Fort Worth will receive 10% off of $750 orders with coupon code 2021DISC10.  Didn’t know about coupon,  no worries,  We will catch it and invoice you accordingly.

10% OFF customer pick up at any of our warehouses.

We have online discount quantity pricing tiers on many product 

Note: 

  • More Discounts are available and are handled on One to One basics.
  • Example: Corrugated Boxes, minimum of 3000 SF of board may qualify for Make & Ship with additional discounts.  1 week average lead time although right now due to raw material shortage,  the lead times are running a few weeks. 

 

 

How long will it take to get my items?

In most cases, your local order will ship or deliver NEXT DAY on all stock products.   You will be notified with confirmation of delivery date.

Out of State orders shipping carrier require additional time.  We will advise delivery estimate date and tracking number.

 

Where will my items ship from?

Your order will ship from our closest warehouse to your location. We have 4 warehouses  Pennsylvania, Illinois, Georgia and Dallas.

All charges on your order will be approved by YOU before payment is requested or order is processed for delivery.

Hours of operation?

Our main office and call center is open M-F, 8-5 Central Standard time.  Orders received by 4:00 P.M. will be scheduled for Next Day Delivery.

How do I return an item?

We must be notified within 24 hours of delivery on any discrepancies on your order for a return to be considered.   Restocking fees may apply on returns.   If picking up at our warehouse,  your order is expected to be verified before leaving to your satisfaction.

Call our Staff at 469-831-5192 for any return request.

CALL THE CUSTOMER SUPPORT

469-831-5192